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Outcomes & Patient Satisfaction
Outcomes & Patient Satisfaction
Benefits of having your surgery in an ASC includes late visiting hours for family and children, contact with your patient care coordinator pre-operatively and post-operatively, tour of the surgery center, and safety evaluations of your home before and after surgery.
Provided by CASA, titled Ambulatory Surgery Centers, A Positive Trend in Health Care, Patient Satisfaction is a hallmark of the ASC industry. This year, more than eight million Americans will undergo surgery in an ASC. Virtually all of those patients will return home the same day and will resume most normal activities within a matter of days. Talk to these patients and you will hear how overwhelmingly satisfied they are with their ASC experience. Recent surveys show average patient satisfaction levels in ASCs exceeding 90 percent. Safe and highly quality services, ease of scheduling, greater personal attention and lower costs are among the main reasons cited for the growing popularity of ASCs as a place for having surgery.
Patient Comments:
"Everyone from the intake person at the front desk to the prep nurse, surgery nurse, and post-operative nurse were professional and courteous. Procedures were well communicated and directions were clear. Atmosphere was friendly, clean, and caring."
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"Everyone is kind, helpful and professional. You are always attended to for your comfort! Excellent care!"
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"I am writing to thank you for employing some of the most extraordinary medical professionals that I have ever encountered. Everyone that cared for me was “top notch.” This was a major event in my life and I feel very blessed that the universe sent me these caregivers/angels to help me through this experience. This is the most professional facility I’ve ever been to."
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"La Jolla’s staff made my first surgery actually and oddly, an enjoyable experience."
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"It was my fourth shoulder surgery at this facility. The staff is courteous and knowledgeable. I have already recommended this center to my friends and colleagues. Keep up the outstanding treatment, I was very pleased."
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"Everyone here is so happy, pleasant, helpful, concerned – a great group of people. Thanks for everything."
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"Friendly people, upbeat, no grim faces. Great nurses and doctors."
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"Excellent care and concern by doctors and nurses. Everyone was beyond friendly and information provided was very detailed."
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